Refund & Returns Policy

At Glow Fit Industry, we are committed to providing high-quality sportswear, fitness apparel, casual wear, boxing gear, and customized products that meet our customers' expectations. This Refund & Returns Policy explains our guidelines regarding returns, exchanges, and refunds.

1. Return Eligibility

We accept returns or exchanges only under the following conditions:

• The product is unused, unworn, and in its original condition.

• The item is returned with original packaging and tags attached.

• The return request is submitted within 7 days of receiving the order.

• The product has a manufacturing defect, incorrect item delivery, or quality issue.

Products that have been used, washed, altered, or damaged after delivery may not be eligible for return.

2. Customized & Made-to-Order Products

For customized products including:

• Team Uniforms

• Custom Sportswear

• Boxing Gear

• MMA Equipment

• OEM & ODM Manufacturing

• Private Label Products

returns or refunds are generally not accepted because these products are specially manufactured according to customer requirements.

However, if the product has a confirmed manufacturing defect or does not match the approved specifications, we will review the issue and provide an appropriate solution.

3. Return Process

To request a return, please contact our customer support team with:

• Order number

• Customer name

• Product details

• Reason for return

• Photos or videos showing any defect or issue

Our team will review your request and provide further instructions.

Please do not send products back without prior approval.

4. Refund Policy

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

• Refunds will be processed through the original payment method.

• Processing time may vary depending on your payment provider.

• Shipping charges are generally non-refundable unless the issue occurred due to our mistake.

5. Exchange Policy

We offer exchanges in cases where:

• The wrong product was shipped.

• The received product has a manufacturing defect.

• The size or specification differs from the approved order details.

Exchange requests must be submitted within 14 days of delivery.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting images or videos.

After verification, we will arrange a suitable solution, which may include replacement, exchange, or refund.

7. Shipping Costs

• Customers are responsible for return shipping costs unless the return is caused by an error from Glow Fit Industry.

• Original shipping charges are non-refundable in normal return cases.

8. Order Cancellation

Orders can only be canceled before production or shipment begins.

For customized or bulk manufacturing orders, cancellation may not be possible once production has started.

9. International Orders

For international customers, return and exchange requests may require additional shipping arrangements due to customs regulations and international delivery costs.

Customers are advised to contact our support team before returning any international shipment.

Contact Us

If you have any questions regarding our Refund & Returns Policy, please contact us:

Glow Fit Industry
Email: info@glowfitindustry.com
Phone (Pakistan): +92 346 8377700
Phone (Italy): +39 371 661 8720
Location: Sialkot, Pakistan
Website: www.glowfitindustry.com